Reference

How We Handle Your Information

We collect only what we need to run your account, process your payments through bKash, Nagad or Rocket, and keep your wallet secure.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedCookie TransparencyLocal Wallet Privacy

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about what we store or want something changed? Here are the ways to get through to our privacy team. We handle data requests as quickly as possible so you are never left wondering what happens next with your personal information.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Tell the agent your request relates to personal data and they will route you to the privacy team directly without extra steps.

Email Request

Send a message to our support email with the subject line containing your account phone number. We acknowledge data-related emails and begin processing within a short timeframe after receipt.

Account Settings

Head to the privacy section inside your account dashboard. You can review stored details, download a copy of your data, or submit a deletion request right from there on any device.

DATA HANDLING PRACTICES

How We Protect and Manage What We Hold

Your privacy is not an afterthought — it shapes how we build every feature, from login to withdrawal. Below is a clear look at our practices across the areas that matter most when your money and identity are involved on this platform.

Encryption at Rest

All personal and financial data sits on encrypted storage. Even if someone accessed the raw database, your bKash or Nagad account details remain unreadable without the decryption keys held separately.

Cookie Usage

We use cookies to keep you logged in, remember device preferences, and measure how pages perform. No advertising cookies track you across other sites. You can clear cookies from your browser any time.

Account Security

Every login from a new device triggers an OTP sent to your registered phone number. This means even if someone has your password, they cannot access your wallet or transaction history without your handset.

Data Retention

We keep your records active while your account is open. After you close it, we retain minimal data only as long as local legal obligations require, then permanently delete it from our servers.

Third-Party Sharing

Your information goes only to payment processors handling your Rocket or Nagad transfers and to fraud-detection partners. We never sell data to marketers, advertisers, or unrelated platforms.

Requesting Changes

You can ask us to correct inaccurate details, export your data in a readable format, or delete your account entirely. Submit the request via live chat or the account settings panel and we act on it promptly.

What This Policy Covers and Why

gameshark Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect personal details like your name, phone number, email address and payment credentials linked to bKash, Nagad or Rocket. We use this information strictly to verify your identity, process deposits and withdrawals through your chosen mobile wallet, deliver

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account notifications, and maintain security across your sessions. We do not sell your personal data to third parties. Information may be shared only with payment processors who facilitate your bKash, Nagad or Rocket transactions, with fraud-prevention services that help us protect your wallet, and with authorities
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where required under applicable law in eligible regions. Your data is stored on encrypted servers, and access is limited to verified team members who need it for operational purposes. We retain your information for as long as your account remains active and for a reasonable period
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afterward to meet any legal obligations. If local regulations in your region require a different retention window, we follow those requirements. This policy applies to all interactions you have with our platform — whether through mobile browser, desktop or our app — and covers data collected
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automatically through cookies and device identifiers as well as information you provide directly during registration or support requests. Availability of our services and these data practices depend on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data Rights

We get asked these regularly. Each answer is specific to how we operate in eligible Bangladesh regions with bKash, Nagad and Rocket as payment rails. If your question is not here, reach out through the contact paths above.

We collect your full name, phone number, email address, and the mobile wallet details you link — whether that is bKash, Nagad or Rocket. We also record device type and IP address for security verification during login.

Only with the payment processor that completes your transaction. They receive the minimum information needed to move funds. We never pass your wallet credentials to advertisers, analytics firms, or any unrelated third party.

We retain a minimal record for the period required by applicable law in your region. Once that window passes, all personal identifiers are permanently removed from our systems and backups.

Yes. Go to account settings, open the privacy section, and request a data export. We compile your records into a downloadable file and notify you when it is ready — usually within a short period.

Submit a deletion request through live chat or the account settings panel. We verify ownership via OTP, then begin the removal process. Some data may persist briefly in encrypted backups before full purge.

We use session cookies for login persistence and analytics cookies to measure page performance. No cross-site advertising trackers run here. You can block or clear all cookies in your browser settings at any time.

All data in transit between your device and our servers travels through encrypted channels. Payment tokens for bKash, Nagad or Rocket are never stored in plain text — they are tokenised immediately after use.

Yes. If we detect unauthorised access to personal data, we notify affected account holders through their registered phone number and email. We also take immediate steps to contain and investigate the incident.

Our services and data practices are subject to local law and eligible regions. Where your jurisdiction imposes stricter data-protection requirements, we follow those rules for your account specifically.

Open your account settings and edit your name, phone or email directly. For wallet-linked details, contact live chat so we can verify ownership before updating records tied to bKash, Nagad or Rocket.

How We Handle Your Information

How to Reach Us About Your Data

Live Chat

Email Request

Account Settings

How We Protect and Manage What We Hold

Encryption at Rest

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

Common Questions About Your Data Rights

01 What personal data do you collect when I register?

02 Do you share my bKash or Nagad details with anyone?

03 How long do you keep my data after I close my account?

04 Can I download a copy of everything you hold about me?

05 How do I delete my account and all associated data?

06 What cookies does the site use and can I block them?

07 How do you protect my payment information during transactions?

08 Will you notify me if there is a data breach?

09 Does this policy apply differently depending on my region?

10 How do I correct wrong information on my profile?

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